Returns & Refunds
We stand behind the print quality and personalization of every order.
30-Day Print & Personalization Promise
Contact us within 30 days if your delivered book has an eligible print, damage, personalization, or non-delivery issue.
Our Return Policy
We want you to love your personalized book. If it arrives damaged or defective, contains a printing or personalization error, or never arrives, contact us within 30 days of the delivery date or expected delivery date.
Because each book is custom-made specifically for you, we cannot accept returns of undamaged books. However, we will gladly provide a refund or replacement in the following cases:
- The book arrived damaged or defective
- There was a printing error or quality issue
- The book doesn't match the personalization details you provided
- Your order never arrived
How to Request a Return
- Contact our support team within 30 days of delivery
- Provide your order number and describe the issue
- Include photos if the book is damaged or defective
- We'll review your request and respond within 1-2 business days
- If approved, we'll issue a refund or send a replacement
Refund Timeline
Once your return is approved, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.
Need help with a return?
Contact Us